의학서적전문 "성보의학서적"의 신간의학도서입니다.

Newly focused on the practical communications skills student pharmacists need for effective practice, this updated Seventh Edition—now in full color— reflects new ACPE standards, including up-to-date coverage of the PPCP model, co-curricular experiences, interprofessional interaction and collaboration, and professional development. Practical, easy-to-use, and packed with relevant case studies and coverage of the latest advances in the field, this edition is ideal for the foundational course and pre-experiential training. •Expanded emphasis on communication skill application helps students master the knowledge and skills they need for pharmacy practice
•Additional content added on motivational interviewing, e-commerce, contemporary ethical issues (such as medical marijuana and opioid abuse), and student-preceptor and pharmacist-management communication issues
•Full-color design with new diagrams and figures enhances readability
•Additional case studies from diverse settings prepare students to deal with the wide range of situations they will encounter in practice
•Stronger emphasis on assessing communication skills includes coverage of patient surveys and colleague observers
•Expanded coverage on choosing effective patient education materials and communicating with Limited English Proficiency (LEP) patients prepares students for professional practice
•Revised review questions, chapter-ending review cases, and references help students master the material
•eBook available for purchase. Fast, smart, and convenient, today’s eBooks can transform learning. These interactive, fully searchable tools offer 24/7 access on multiple devices, the ability to highlight and share notes, and more

-도서목차-

Contributors vi
Preface vii
Acknowledgments xi
1 Patient-Centered Communication in Pharmacy Practice 1
Overview 1
Introduction 1
What Is Patient-Centered Care? 3
Pharmacists' Responsibility in Patient Care and the Pharmacists' Patient Care Process 4
Importance of Communication in Meeting Your Patient Care Responsibilities 6
Encouraging a More Active Patient Role in Therapeutic Monitoring 7
A Patient-Centered View of the Medication Use Process 8
Summary 11
Review Questions 11
Review Cases 11
References 12
2 Principles and Elements of Interpersonal Communication 15
Overview 15
Setting the Stage 15
Components of the Interpersonal Communication Model 16
Personal Responsibilities in the Communication Model 18
In Search of the Meaning of the Message 19
Importance of Perception in Communication 22
Summary 25
Review Questions 26
Review Cases 26
References 27
3 Nonverbal Communication 29
Overview 29
Nonverbal Versus Verbal Communication 30
Elements of Nonverbal Communication 30
Distracting Nonverbal Communication 33
Detecting Nonverbal Cues in Others 34
The Importance of Nonverbal Communication in Health Care Encounters 34
Overcoming Distracting Nonverbal Factors 36
Summary 36
Review Questions 37
Review Cases 37
References 38
4 Barriers to Communication 39
Overview 39
Introduction 40
Environmental Barriers 40
Personal Barriers 42
Administrative Barriers 45
Time Barriers 45
Summary 46
Review Questions 46
Review Cases 47
References 47
5 Listening and Empathic Responding 49
Overview 49
Listening Well 49
Empathic Responding 51
Empathy and Effective Communication 53
Attitudes Underlying Empathy 59
Nonverbal Aspects of Empathy 61
Problems in Establishing Helping Relationships 61
Knowing When to Refer 63
Summary 63
Review Questions 63
References 64
6 Assertiveness 65
Overview 65
Beginning Exercise 65
Defining Assertiveness 66
Theoretical Foundations 68
AssertivenessTechniques 68
Assertiveness and Patients 71
Assertiveness and Other Health Care Professionals 72
Assertiveness and Employees 74
Assertiveness and Employers 76
Assertiveness and Colleagues 78
Summary 79
Review Questions 79
Review Cases 80
References 80
7 Interviewing and Assessment 81
Overview 81
Introduction 82
Components of an Effective Interview 82
Interviewing as a Process 87
Interviewing in Pharmacy Practice 90
Interviewing and Patient-Reported Outcomes 93
Documenting Interview Information 95
Interviewing Using the Telephone 96
Summary 97
Review Questions 97
References 98
8 Helping Patients Manage Therapeutic Regimens 99
Overview 99
Introduction 99
False Assumptions about Patient Understanding and Medication Adherence 101
Techniques to Improve Patient Understanding 102
Techniques to Establish New Behaviors 104
Techniques to Facilitate Behavior Change 105
Theoretical Foundations Supporting Behavior Change 106
Applying Motivational interviewing Principles and Strategies 110
Summary 115
Review Questions 115
References 123
9 Medication Safety and Communication Skills 125
Overview 125
Introduction to Medication Safety Issues 125
Types of Errors: Possible Causes and Potential Solutions 128
General Strategies to Enhance Patient Safety 133
When Errors Occur 135
Summary 138
Review Questions 138
References 138
10 Strategies to Meet Specific Needs 139
Overview 139
Introduction 140
Older Adults 140
Patients with Disabilities 144

Patients with Terminal Illnesses 146

Patients with Sexually Transmitted Infections 147

Patients with Mental Health Problems 148
Patients Who Are Suicidal 149
Patients with Low Health Literacy 151
Cultural Competence 152
Caregivers 153
Summary 154
Review Questions 155
Review Cases 155
References 156
11 Communicating with Children about Medicines 159
Overview 159
Importance of Using a Patient-Centered Interaction Style 162
Understanding the Cognitive Developmental Level of a Child 163
General Principles for Communicating with and Empowering Children 164
What Children Want to Know about Their Medicines 166
Barriers and Facilitators to Counseling Children and Parents in a Pharmacy Setting 168
Summary 169
Review Questions 170
Review Exercise 170
References 171
12 Interprofessional Collaboration and Effective Communication Skills 173
Overview 173
Pharmacists' Roles in Collaborative Patient Care 174
Barriers and Facilitators to Collaboration 176
Interprofessional Collaborative Competencies 177
How to Develop Collaborative Arrangements 180
Building Trust: The Cornerstone to Successful Collaborative Arrangements 181
Using Communication Skills to Enhance Collaborative Relationships 182
Five Critical Behaviors Within Collaborative Partnerships 183
Collaboration and the Patient-Centered Medical Home 184
Summary 184
Review Questions 185
Review Cases 185
References 186
13 Digital Communication in Health Care 189
Overview 189
Introduction 189
Foundations of Internet-Based Communication 190
Pharmacist Use of Social Media 195
Patient-Provider Communication 197
Interprofessional Use of Digital Communication 198
Trending and Future Digital Communication Issues 202
Guidelines for Digital Communications 202
Summary 205
Review Questions 205
References 205
14 Ethical Behavior When Communicating with Patients 211
Overview 211
Ethical Patient Care 211
A Pharmacy Code of Conduct for a Modern World 213
The Pharmacists' Code of Ethics 214
Key Principles Guiding Ethical Conduct 215
How Can Pharmacists Resolve Ethical Dilemmas? 224
Analyzing Patient Cases 225
Exploring a Contemporary Ethical Issue 227
Discussion 227
Summary 230
Review Questions 231
References 231

Index 235
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